Terms and Conditions

These are the terms and conditions on which we do business for goods ordered through this website. They are intended to be fair to both the customer and layout our role as a supplier of fancy dress and party accessories. They do not affect the consumer's statutory rights. They are designed to set out clearly our responsibilities and our customer’s rights.

All information displayed, transmitted or carried on TheCostumeShop.in is protected by copyright and other intellectual property laws.

By choosing to purchase from us the customer agrees to be bound by these terms and conditions as well as by our returns policy. We suggest the customer prints and keeps a copy of these terms for their personal reference. These are the sole terms and conditions upon which we agree to contract with the customer and no alteration of these terms and conditions shall be valid.

A contract is formed between us when (and not before) we ship a customer order. The order will not be accepted until we receive payment online.

Images, illustrations and all other information contained on this website, catalogues and other advertising matter shall not be deemed to form part of the contract; they are for general information and guidance only. Customers must read and base their purchase upon the description of the costume.

All prices on our website are inclusive of CST (Central Sales Tax)/ VAT/ shipping charges. The CST/ VAT will be stated on the checkout page. This stated amount is not added to the total, merely extracted for your reference to portray the taxes already included in the totals. All transactions are processed in the Indian Rupee (INR) currency. Consumers must be over 18 to purchase from this site.

Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us shall be subject to correction without any liability on our part.

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be given. If the goods are still required, we will require an additional shipping fee to make a second delivery. It is the responsibility of the customer to be at the delivery address given for shipping as packages cannot be left without signature. Customers must be available on their chosen contact number to facilitate the courier with delivery. In instances where couriers cannot make phone contact packages may not be delivered. Risk of damage to, or loss of ordered goods becomes the customers’ responsibility at the time the goods leave our premises for delivery.

Usually everything displayed on our site as in stock is present in our warehouse and available for immediate dispatch. If any ordered goods are not readily available to us, we reserve the right to withdraw our acceptance of your order for such goods. We will refund in full any payment the customer has made for such goods. To avoid any doubt other goods ordered by the customer will be dispatched in the normal way. In the unlikely case of this happening we undertake to notify the customer at the earliest opportunity.

It is our experience that delivery is 99% of the time within the chosen delivery time periods. We use a third party courier service and on occasion human error may cause a package to be misdirected. TheCostumeShop.in cannot be held responsible for a package not reaching it's destination on time as delivery is the responsibility of a third party courier. We suggest to customers to order costumes well in advance of the party or event they may be attending to allow for unforeseen delays. The customer should notify us if they do not receive their package when expected. We will ensure it gets delivered as soon as possible.

We may randomly ask for ID proof on orders, to rule out cases of fraud. The customer is requested to comply in these cases.

We warrant that, upon receipt of goods, the ordered goods will correspond with the written description on this website, will be free from defects in materials and workmanship and will be of merchantable quality. There may, however, be minor variations between the goods as shown or described on our website and those dispatched to you (the goods dispatched will always be of a comparable or superior quality).

Where our sales agents suggest items that are not available on our website but that we may order in for a customer, all quotations are valid for four weeks unless otherwise agreed in writing. Items will not be ordered in until full payment has been made and funds have been cleared.

Except in the case of death or personal injury caused by our negligence, we shall not be liable to the customer by reason of any representation or any implied warranty, condition or other term, or any duty at common law, or under these terms and conditions, for any special, indirect or consequential damage.

Any communication should be by e-mail, where communication is made by phone all aspects of the conversation which you wish to be included in forming part of the conversation must be clarified by e-mail within one hour of the conversation. E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions, the returns policy and our shipping policy.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.

TheCostumeShop.in does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.

TheCostumeShop.in disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of New Delhi, India.